Seller Protection

We understand how important security and peace of mind are in online business, so we created a Seller Protection program to help guard you from losing money to claims and chargebacks. Seller Protection covers two particular types of buyer complaints:

  • “Unauthorized Transaction”
    There’s a transaction, but the accountholder claims that he or she didn’t authorize payment.
  • “Item Not Received”
    A buyer pays for an item, but claims he or she didn’t receive it.

What are the requirements for Seller Protection?

  • The item must be a physical, tangible good that can be shipped.
  • Item are sent to the address on the Transaction Details page.
  • You ship items on time and according to your item description.
  • You must provide proof of delivery of the goods in the form of a shipping tracking code.
  • If we request documentation or other relevant information, we ask that you respond promptly (typically within three business days).

What isn’t covered by Seller Protection?

  • Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. you described an item as “new,” but sent a used one).
  • Illegal or counterfeit items.
  • It involves an item that you deliver in person, including in connection with a payment made in your physical store.
  • It involves items equivalent to cash including gift cards.
  • It involves a donation.
  • It relates to the purchase of a financial product or investment of any kind.
  • The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat.
  • Purchases made in respect of gold (whether in physical form or in exchange-traded form).