All sales are final and should only be canceled if the seller cannot fulfill the order.

For Buyers

Buyers can ask the seller to cancel the order any time before the seller confirms shipment. It’s up to the seller to agree or deny the cancellation request. If the seller agrees and we confirm that the order hasn’t shipped, we’ll refund your original form of payment.

If the seller denies the request, they can ship and complete the transaction as originally planned. If the seller doesn’t confirm the shipment or respond to the cancellation request within 24 hours, we’ll refund the original form of payment.

If the seller confirms that they have dropped off the package with the shipping carrier, but it hasn’t received any tracking updates for 7 days, the order will be eligible for cancellation at the buyer’s request. Buyers can request cancellation directly from the REFUND menu.

For Sellers

Sellers can cancel a transaction if the item is damaged/defective or if they’re unable to fill/ship the order. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. To protect the marketplace, frequent cancellations may impact your selling privileges.

If you need to cancel your order please reach out to your buyer. Communication is key, and working directly with your buyer will help ensure a smooth cancellation for you and the buyer.