1. Introduction
This Order Cancellation Policy applies to all transactions made through Listinge.com. This policy is designed to provide clear guidelines for buyers and sellers regarding the order cancellation process.
2. Payment Protection
All transactions made through Listinge.com are protected by PayPal's protection. For detailed information on buyer protection, please refer to PayPal's policy.
3. Order Cancellation Procedure
- Initiated by Buyer:
- Buyers who wish to cancel an order must contact the seller directly through the "Contact Seller" feature available on the order details page.
- Buyers must clearly and concisely explain the reason for cancellation.
- The seller will consider the cancellation request and provide confirmation through the "Contact Seller" feature.
- Initiated by Seller:
- Sellers may cancel an order if circumstances arise that prevent them from fulfilling the order, such as:
- Product is out of stock.
- There is an error in the product price.
- The shipping address is invalid.
- Sellers must inform the buyer of the cancellation through the "Contact Seller" feature and provide a clear explanation.
- Sellers may cancel an order if circumstances arise that prevent them from fulfilling the order, such as:
4. Refund
- Cancellation by Buyer:
- If the seller approves the cancellation, the funds will be refunded to the buyer's PayPal account in accordance with PayPal's policy.
- Cancellation by Seller:
- If the cancellation is due to the seller's error, the funds will be refunded to the buyer's PayPal account in full.
- If the cancellation is due to factors beyond the seller's control, the refund will be made according to the agreement between the buyer and seller.
5. Cancellation Deadline
- Buyers are advised to submit cancellation requests as soon as possible after placing an order.
- Sellers are obligated to respond to cancellation requests within 2x24 hours.
6. Exceptions
- This policy does not apply to digital products or instant services.
- For special cases not covered by this policy, the final decision will be made by the Listinge.com team after considering all relevant factors.
7. Policy Changes
Listinge.com reserves the right to modify or update this policy at any time without prior notice. Policy changes will be effective upon publication on the Listinge.com website.